Frequently Asked Questions (FAQ)
Last Updated: October 17, 2025
We’re here to help! Below you’ll find answers to the most common questions about our custom-made canvas art. If your question isn’t answered here, please feel free to reach out to our support team.
Our Art & Production Process
1. Where is your canvas art made? This is a great question that gets to the heart of our business model. At Zureox, we focus on creating unique digital designs. To ensure the highest quality printing and construction, we partner with specialized printing facilities located here in the United States. When you place an order, your chosen design is custom-printed and framed specifically for you at one of these facilities.
2. Does this mean the art is not in stock? Correct. Every piece is made-to-order. This process ensures that you receive a brand-new, vibrant piece of art created just for you, not something that has been sitting in a warehouse.
3. Will the colors on the canvas match what I see on my screen? We work hard to ensure that the images on our website accurately represent the final product. However, please be aware that colors can vary slightly due to differences in monitor calibration and screen settings.
Shipping & Production
4. How long will it take to receive my order? Our delivery timeline has two parts:
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Production Time: 2-5 business days for your canvas to be custom printed and framed.
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Shipping Time: An additional 5-7 business days for transit. Therefore, you can expect your order to arrive within 7-12 business days in total. Please see our Shipping Policy for more details.
5. How can I track my order? You will receive a shipping confirmation email with a tracking number as soon as your order has finished production and has been dispatched from our printing partner’s facility.
6. Where will my order ship from? Your order will be shipped directly from one of our U.S.-based printing partners to ensure the fastest possible delivery after production.
Returns & Cancellations
7. What is your return policy? Because every canvas is custom-made for the customer, we can only accept returns for items that arrive damaged, defective, or are incorrect. We are unable to accept returns for “change of mind” or if the wrong size was ordered. Please review our full Return & Refund Policy for details.
8. My canvas arrived damaged. What should I do? We’re very sorry to hear that! Please contact us at contact@zureox.com within 30 days of delivery. Be sure to include your order number and photos of both the damaged product and the packaging. We will arrange for a replacement or a full refund for you.
9. Can I cancel my order after I’ve placed it? Our production process is highly automated to ensure quick creation times. You may request a cancellation by emailing us, but it can only be accommodated if your order has not yet entered the production phase. We recommend contacting us within 2 hours of your purchase for the best chance of cancellation.
Ordering & Payment
10. What payment methods do you accept? We accept all major credit/debit cards (Visa, Mastercard, AMEX, Discover) via Stripe, and we also accept payments through PayPal.
11. Is my payment information secure? Yes, absolutely.
Contact Us
Company Name: Anexa LLC
Company Number: B20250322064
Address: 6286 El Paseo Dr San Jose, CA 95120 United States
Email: contact@zureox.com
Phone: +1 (408) 707-1912
Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.