Frequently Asked Questions (FAQ)

 

Last Updated: October 19, 2025

We’re here to help! Below you’ll find answers to some of the most common questions about our custom-made canvas art, production process, shipping, and returns.

If your question isn’t answered here, please feel free to reach out to our support team.

Our Art & Production Process

1. Where is your canvas art made?
At Zureox, we focus on creating unique digital designs, then partner with specialized printing facilities located in the United States. When you place an order, your chosen design is custom-printed, stretched, and framed just for you at one of our U.S.-based partner facilities.

2. Does this mean the art is not in stock?
Correct. Every canvas is made-to-order. We don’t keep large quantities of pre-printed canvases in a warehouse. This approach ensures you receive a freshly produced, brand-new piece instead of something that has been sitting in storage.

3. Will the colors on the canvas match what I see on my screen?
We work hard to ensure that our product photos and previews are as accurate as possible. However, some slight color variations are normal because:

• Different screens and devices display colors differently

• Brightness and display settings can vary

• Room lighting can affect how colors look in real life

These small differences do not usually indicate a defect, but a natural part of the printing process.

Shipping & Production

4. How long will it take to receive my order?
Our delivery timeline has two stages:

• Production Time:
  Approximately 2–5 business days for your canvas to be custom printed, stretched, framed, and packed.

• Shipping Time:
  An additional 5–7 business days for the carrier to deliver your order to your address.

In total, most customers in the U.S. can expect their order to arrive in about 7–12 business days from the time of purchase.
For full details and exceptions (e.g., Alaska, Hawaii, carrier delays), please see our Shipping Policy.

5. How can I track my order?
As soon as your order finishes production and leaves our facility, we’ll send you a shipping confirmation email with a tracking number. You can click the link in that email to follow your package’s progress.

6. Where will my order ship from?
Your order will ship directly from one of our U.S.-based printing partners. This helps keep shipping times as fast and efficient as possible once production is complete.

7. Do you ship internationally?
At this time, we currently ship only within the 50 United States.
We do not yet offer international shipping and are unable to ship to P.O. Boxes, APO/FPO/DPO addresses, or freight forwarders.

Returns, Replacements & Cancellations

8. What is your return policy?
We offer a 30-day return window from the date of delivery.

• The canvas must be in new condition, unused, and preferably in its original packaging (including protective corners and padding).

• For standard returns (for example, change of mind or the size/design doesn’t fit your room), you are responsible for the return shipping costs, and the original shipping cost (if any) is non-refundable.

• If your item arrives damaged, defective, or incorrect, we will take care of it:

  • In most cases, you won’t need to send it back.

  • We’ll arrange a free replacement or a full refund, depending on the situation and your preference.

For full details (including non-returnable custom items and how to start a return), please see our Refund and Returns Policy.

9. My canvas arrived damaged. What should I do?
We’re very sorry that happened, and we’ll fix it quickly.

Please email us at contact@zureox.com within 30 days of delivery and include:

• Your order number, and

• Clear photos of:

  • The damage on the canvas

  • The outer packaging and shipping label, if possible

In most cases, you will not need to return the damaged item. After we review your photos, we’ll arrange a free replacement or a full refund to your original payment method.

10. Can I cancel or change my order after I’ve placed it?
Because our production process is automated for speed, we begin preparing orders soon after they are placed.

• You may request a cancellation or change (such as size or design) by emailing us at contact@zureox.com as soon as possible, ideally within 12 hours of your purchase.

• If your order has not yet entered production, we’ll do our best to cancel or modify it.

• Once an order has entered production, it usually cannot be cancelled or changed, even if your request is within the 12-hour window.

If your order cannot be cancelled and you decide you don’t want it after delivery, you may still be able to use our standard return process, subject to our Refund and Returns Policy.

Ordering & Payment

11. What payment methods do you accept?
We currently accept:

• Major credit/debit cards via Stripe:

  • Visa

  • Mastercard

  • American Express

  • Discover

• PayPal:

  • You can choose PayPal at checkout and complete your order using your PayPal balance or any linked payment method in your PayPal account.

All prices are processed in U.S. Dollars (USD).

12. Is my payment information secure?
Yes. We use industry-standard security measures to protect your information:

• Our website (including checkout) is protected by SSL encryption – look for “https” and the padlock icon in your browser.

• Payments are processed by trusted, PCI-compliant gateways (Stripe and PayPal).

• We do not store your full credit card number on our servers.

For more details, you can also review our Payment Methods page and Privacy Policy.

Still Have Questions?

If you can’t find the answer you’re looking for, we’re happy to help.

Company Name: Anexa LLC

Company Number: B20250322064

Address: 6286 El Paseo Dr San Jose, CA 95120 United States

Email: contact@zureox.com

Phone: +1 (669) 244-5004

Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.