Privacy Policy

 

Last Updated: October 17, 2025

Welcome to Zureox (operated by Anexa LLC). We are committed to protecting your privacy and being transparent about the information we collect and how it is used. This Privacy Policy explains our practices regarding your personal data when you use our website and purchase our custom-made canvas art.

1. Information We Collect

To create and deliver your art, we collect the following types of information:

  • Personal Information You Provide: This includes your name, shipping address, billing address, and email address. We collect this to process your transaction, communicate with you about your order, and provide customer support.

  • Payment Information: Your payment details are processed securely through our trusted third-party payment gateways (e.g., Stripe, PayPal). We do not collect, store, or have access to your full credit card information on our servers.

  • Technical and Usage Information: When you visit our website, we automatically collect certain information such as your IP address, browser type, and browsing behavior (like which pages you visit). We use this to ensure our website functions correctly, to enhance security, and for analytics and advertising purposes.

2. How We Use Your Information

Your information is used for the following specific purposes:

  • Order Fulfillment: To process your payment and share your order details with our printing partners so they can create and ship your custom canvas.

  • Customer Communication: To send you order confirmations, shipping updates, and to respond to your inquiries.

  • Website Improvement: To analyze how customers use our site, allowing us to improve our offerings and user experience.

  • Marketing and Advertising: To show you relevant ads for Zureox products on other platforms like Google and Facebook.

3. Cookies and Advertising Technologies

We use cookies and similar technologies (like tracking pixels) to operate our site and for our advertising efforts.

  • Essential Cookies: These are necessary for the website to function, for example, to keep items in your shopping cart.

  • Advertising & Analytics Cookies: We use tools like the Meta Pixel (Facebook) and Google Ads Tag. These tools help us understand the effectiveness of our advertising campaigns, measure conversions, and show you personalized Zureox ads on other websites (also known as remarketing). Under California law, this use of cookies for advertising may be considered “sharing” of personal information.

4. Who We Share Your Data With

We do not sell your personal information for monetary compensation. We only share your data with trusted partners for essential business functions:

  • Printing & Fulfillment Partners: We share your name, shipping address, and order specifications with our U.S.-based printing partners. This is necessary for them to produce and ship your made-to-order canvas art.

  • Payment Processors: To securely handle your payment.

  • Advertising Platforms (Google & Meta/Facebook): We share technical information via cookies and pixels with these platforms to facilitate the advertising services described above.

  • Shipping Carriers (e.g., USPS): To deliver your order.

  • Legal Requirements: If required by law, we may disclose your information to law enforcement or in response to a valid legal process.

5. How to Exercise Your Privacy Rights (Opt-Out Process)

We respect your right to control your personal information.

All requests to exercise your privacy rights, including the right to access, delete, or opt-out of the “sharing” of your information for advertising purposes, must be submitted to us via email.

  • Please email your request to: contact@zureox.com

  • In your email, please include: The subject line “Privacy Rights Request,” your full name, and the email address you used to place any previous orders.

We will review your request and may need to verify your identity before proceeding to protect your data’s security.

6. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from them.

7. Data Security

We implement reasonable security measures to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us.

Company Name: Anexa LLC

Company Number: B20250322064

Address: 6286 El Paseo Dr San Jose, CA 95120 United States

Email: contact@zureox.com

Phone: +1 (408) 707-1912

Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.