Privacy Policy
Last Updated: October 19, 2025
Welcome to Zureox, a brand operated by Anexa LLC (“Zureox”, “we”, “us”, or “our”). We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information.
This Privacy Policy explains our practices when you:
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Visit or use our website, and
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Purchase our made-to-order canvas art and related products.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to process your orders, run our business, and improve your experience with Zureox.
1.1. Personal Information You Provide Directly
When you interact with us, you may provide the following information:
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Contact and Order Details: Your name, shipping address, billing address, email address, and phone number.
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Order Information: Products you purchase, order history, preferences (such as chosen designs, sizes, or custom text).
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Customer Support and Communication: Information you provide when you contact us, including messages, inquiries, or feedback.
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User-Submitted Content: If applicable, photos or text that you upload for custom canvases.
We use this information to process your transactions, deliver your orders, and communicate with you.
1.2. Payment Information
We use trusted third-party payment processors (such as Stripe or PayPal) to handle your payments securely.
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Your full payment details (e.g., full credit card number) are processed directly by these providers.
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We do not store your full payment card information on our servers.
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We may receive limited information from payment processors, such as the last four digits of your card and payment status, to confirm your purchase.
1.3. Technical and Usage Information
When you visit our website, certain information is collected automatically, such as:
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IP address
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Browser type and version
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Device type and operating system
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Referring pages and exit pages
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Pages viewed and the time and date of visits
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General location information (based on IP address)
We use this information to:
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Ensure our website functions properly
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Improve site performance and security
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Analyze trends and usage patterns
2. How We Use Your Information
We use the information we collect for the following purposes:
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Order Processing and Fulfillment
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To process your orders, take payment, and provide order confirmations.
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To share necessary details (such as your name, address, and order content) with our U.S.-based printing and fulfillment partners so they can produce and ship your made-to-order canvas.
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Customer Communication
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To send you emails about your order status, shipping updates, and delivery confirmations.
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To respond to your questions, requests, or support inquiries.
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Website Operation and Improvement
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To maintain, secure, and improve the performance of our website.
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To understand how visitors use our site and enhance user experience.
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Marketing and Advertising
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To send you promotional emails about new products, special offers, or updates (where permitted by law and your preferences).
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To show you relevant ads for Zureox on other websites and platforms (e.g., Google, Facebook/Meta) using cookies, pixels, and similar technologies.
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This may include remarketing and behavioral advertising.
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Legal and Security Purposes
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To detect, prevent, and address fraud, security issues, or technical problems.
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To comply with legal obligations, enforce our terms, and protect our rights and the rights of our customers.
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You can opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
3. Cookies and Advertising Technologies
We use cookies and similar technologies (such as tracking pixels and tags) on our website.
3.1. What Are Cookies?
Cookies are small text files stored on your device that help our website function and allow us to remember certain information about you.
3.2. Types of Cookies We Use
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Essential Cookies
These are necessary for our website to work properly. They allow you to use core features such as the shopping cart and checkout. Without these cookies, some services cannot be provided. -
Analytics Cookies
These help us understand how visitors use our site (for example, which pages are viewed most often). We use this information to improve the design and content of our website. -
Advertising & Remarketing Cookies
We use tools such as:-
Meta Pixel (Facebook/Instagram)
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Google Ads Tag
These technologies help us:
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Measure the effectiveness of our advertising campaigns
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Show you relevant Zureox ads on other websites and apps based on your interactions with our site (remarketing)
Under certain privacy laws (for example, in California), this use of cookies for cross-site advertising may be considered a form of “sharing” personal information for targeted advertising purposes.
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3.3. Your Cookie Choices
Most web browsers allow you to:
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Block or delete cookies
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Set preferences for certain types of cookies
If you disable some or all cookies, certain features of our website may not function correctly (such as staying logged in or keeping items in your cart).
You can also adjust your advertising preferences on platforms like Google and Facebook directly through their settings.
4. How We Share Your Information
We do not sell your personal information for money. We share your information only with trusted third parties as needed to operate our business and provide our services.
We may share information with the following categories of recipients:
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Printing & Fulfillment Partners
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U.S.-based facilities that produce and package your made-to-order canvases.
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They receive information such as your name, shipping address, and order details to fulfill your order.
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Payment Processors
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Third-party payment providers that process your transactions securely.
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They receive your payment information directly to complete the purchase.
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Shipping Carriers
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Carriers such as USPS, UPS, FedEx, or other logistics providers.
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They receive shipping information necessary to deliver your order.
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Advertising and Analytics Partners
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Platforms like Google and Meta (Facebook/Instagram) using cookies, pixels, and tags.
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They help us measure performance and show you relevant ads as described in Section 3.
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Service Providers
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Companies that help us with website hosting, email delivery, analytics, customer support, or security.
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Legal and Compliance
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We may disclose your information if required to do so by law, subpoena, or court order, or if we believe such action is necessary to:
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Comply with a legal obligation
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Protect our rights or property
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Prevent fraud or misuse of our services
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Protect the safety of our customers or the public
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If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to continued protection consistent with this Privacy Policy.
5. Your Privacy Rights and Choices
We respect your right to control your personal information.
Depending on where you live, you may have certain rights regarding your personal data, including:
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The right to access the personal information we hold about you
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The right to correct or update inaccurate information
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The right to request deletion of your personal information (subject to certain legal exceptions)
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The right to opt out of targeted advertising or “sharing” of your information for advertising purposes
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The right to withdraw consent for marketing communications
Currently, you can exercise your privacy rights by contacting us via email.
How to Submit a Privacy Request
Please email your request to: contact@zureox.com
In your email, include:
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The subject line: “Privacy Rights Request”
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Your full name, and
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The email address you used when placing an order or creating an account
We may need to verify your identity (for example, by confirming order information) to protect your data from unauthorized access.
We will review and respond to your request in accordance with applicable laws and within a reasonable timeframe.
6. Children’s Privacy
Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as soon as reasonably possible.
If you believe a child has provided us with personal data, please contact us at contact@zureox.com.
7. Data Security
We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to:
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Fulfill the purposes described in this Privacy Policy
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Provide our services to you
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Comply with legal and tax obligations
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Resolve disputes and enforce our agreements
When we no longer need your information for these purposes, we will delete it or anonymize it, where legally required or permitted.
9. International Visitors
Our website is operated from the United States, and your personal information is processed and stored in the United States.
If you access our site from outside the United States, you understand that your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws.
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When we make changes, we will update the “Last Updated” date at the top of this page.
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In the case of significant changes, we may also provide additional notice (for example, by email or a prominent notice on our website).
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
Company Name: Anexa LLC
Company Number: B20250322064
Address: 6286 El Paseo Dr San Jose, CA 95120 United States
Email: contact@zureox.com
Phone: +1 (669) 244-5004
Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.